Orders & Returns
How do you process an Order?
Our process is focused on sustainability thus each jewellery piece is made to order. Once your order is placed we’ll need 7-14 days for shipment.
How Do I Track My Order?
Keep an eye on your email! Once we ship your order you’ll receive an additional email with the tracking number.
How Can I Return a Product?
You can access your right of withdrawal within 14 days from your order. Product must be in the original packaging and unworn.
Shipping fee is in customer’s responsibility.
Do you offer jewellery repair?
If there is an issue with a jewellery you bought from us, contact us and we’ll figure it our together <3
Shipping
What Shipping Methods Are Available?
Courier
We ship via Red Courier. Once your order is ready, delivery time for your package is 1-2 working days within Attica and 2-4 working days for the rest of Greece.
Please keep in mind that the above timeframes might vary within holiday seasons.
Showroom pickup
You can collect your order from our showroom in downtown Athens.
What is the shipping cost?
Shipping cost is 3,5 €. Free shipping for orders above 50 €.
Do You Ship Internationally?
Currently we only ship to Greece. For shipments outside Greece feel free to contact us!
Payment
What Payment Methods Are Accepted?
You can pay online with your Credit/ Debit card. We have a third party connection with Viva Wallet. After checkout you are automatically transferred to a secure environment in order to complete your payment.
Are online payments safe?
Viva is offering the latest security rules (PSD2, SCA/3DS, PCI, etc.) and is compliant with all safety protocols.